Privacy Policy

Last updated: 6 August 2025

Bwd Media Limited (“we”, “us”, “our”) values your trust and is committed to handling your personal information in accordance with the Privacy Act 2020, the Privacy (Cookies) Code, and best‑practice security standards. This Policy explains how we collect, use, disclose, retain and protect your information when you use bwdmedia.co.nz (our “Site”) or otherwise engage with us.

1. Information We Collect

1.1 Personal Information

– Contact Data: name, email, phone, company, role, billing address (when you submit enquiries or sign up for services).

– Project Data: any specifications, files or attachments you share.

1.2 Usage & Technical Data

– Device & Browser: IP address, device type, browser version.

– Behavioural: pages viewed, clicks, form submissions, time on page, referring URL.

1.3 Cookies & Tracking

We use three categories of cookies; you must opt in to non‑essential cookies via our banner.

You may manage or withdraw consent at any time via our cookie settings banner or your browser preferences. Disabling analytics/advertising cookies may reduce Site functionality.

2. How We Use Your Information

We collect and use your data only for the following specific purposes:

Service Delivery: respond to enquiries, deliver projects, and provide support.

Marketing: send newsletters, promotions, and service updates (you may unsubscribe any time).

Improvement: analyse Site performance and user experience.

Legal & Compliance: meet legal obligations (e.g. tax, accounting, dispute resolution).

We do not use your personal data for any other purposes without your express consent.

3. Disclosure of Personal Information

We may share your data with:

Service Providers: hosted in NZ or overseas (e.g., AWS, Google Cloud, Mailchimp, Stripe) under confidentiality and security obligations.

Professional Advisors: lawyers, accountants, insurers.

Law Enforcement & Regulators: where required by law or to protect our rights.

Business Transfers: in the event of a merger, acquisition, or sale—your data remains subject to this Policy.

In all cross‑border transfers, we take reasonable steps to ensure overseas recipients handle your data in a manner comparable to the Privacy Act 2020.

4. Data Retention & Security

Retention:

Enquiry/contact data: up to 7 years (to satisfy tax and warranty obligations).

Project files: up to 2 years after project completion.

Cookie analytics data: 12 months.

Security: We use encryption, firewalls, secure backups, and access controls to protect your data from loss, unauthorised access or disclosure.

5. Your Privacy Rights

Under the Privacy Act 2020, you have the right to:

Access: request a copy of your personal data.

Correction: request amendment of any inaccuracies.

Erasure: request deletion where retention is no longer necessary (subject to legal obligations).

Objection: opt out of direct marketing at any time.

Portability: request transfer of your data to another provider in a structured format.

To exercise any right, email privacy@bwdmedia.co.nz or write to:

Privacy Officer
Bwd Media Limited
37 Alison Street, Hamilton 3204
New Zealand

We will respond within 20 working days. If you remain dissatisfied, you may complain to the Office of the Privacy Commissioner: privacy.org.nz.

6. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect their personal data. If you believe we have inadvertently done so, contact us to request deletion.

7. Changes to This Policy

We may update this Policy to reflect legal changes or operational needs. The “Last updated” date above indicates the current version. We recommend checking it periodically.